Help
FAQs

Please reference our ACH Instructions and Wiring Instruction pages for additional information.

Our hours of operation can vary by location. Please refer to Locations page for more details.

You may reorder checks by visiting the Harland Clarke website. 

Yes, mobile apps are available in the Apps Store and Google Play.

We offer 24-hour telephone banking. Just call 800-448-8268!

Our ATMs are free for our customer. 

Customers can also find free ATMs using the Transfund ATM Locator™ app on the App Store and the Google Play.

To activate your debit card, or to change your PIN call 800-448-8268

You can email our customer service department at customerservice@acsbank.com, by phone or by visiting your local banker.

During non-business hours you can call 800-791-2525 to report fraud.

You can request a stop payment through Online Banking, by phone or by visiting with your local banker.

You can fill out a Stop Payment via our online banking.  Sign on to your account and access Stop Payment through the Services tab.